Legal
Shipping Policy
1. Overview
This Shipping Policy explains the processing, shipment, tracking, and delivery of orders placed through FoxfirePeptides.com.
All products offered by Foxfire Peptides are supplied for laboratory research and analytical purposes in accordance with our Terms and Conditions.
This Policy should be read together with our Refund & Returns Policy and Terms and Conditions.
2. Order Processing & Handling
Orders are generally processed Monday through Friday, excluding recognized holidays.
Most in-stock orders are prepared for shipment within 1–2 business days after payment has been confirmed.
Orders requiring payment verification will begin processing after payment has been successfully verified.
Processing times may occasionally be extended due to order volume, inventory availability, holidays, carrier disruptions, or other circumstances outside our reasonable control.
3. Shipping Methods & Transit Times
Available shipping methods, shipping charges, and estimated transit times are displayed during checkout when applicable.
Transit and delivery estimates are provided for convenience and are not guaranteed delivery dates.
Carrier delays caused by weather, transportation disruptions, high shipping volume, natural disasters, remote delivery locations, or other circumstances outside the reasonable control of Foxfire Peptides may affect delivery times.
4. Shipping Rates & Free Shipping
Applicable shipping charges are displayed during checkout before an order is completed.
Any free-shipping offers, promotional shipping rates, or minimum-order requirements will be displayed on the Site or during checkout when available.
5. Tracking & Delivery Confirmation
When tracking is available, shipment confirmation and tracking information will be sent to the email address associated with the order.
Carrier tracking information may not update immediately after shipment.
Customers are responsible for monitoring available tracking information and promptly reporting significant delivery issues.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error in your shipping information, contact Foxfire Peptides as soon as possible.
We will make reasonable efforts to correct an address before shipment, but changes cannot be guaranteed once an order has entered processing or fulfillment. Shipping addresses generally cannot be changed after an order has been shipped.
7. Undeliverable, Refused, or Returned Packages
Packages may be returned by the carrier because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or other delivery-related circumstances.
If a package is returned to Foxfire Peptides, we will review the circumstances of the order.
Additional shipping charges may apply if reshipment is approved.
Any refund, replacement, credit, or reshipment involving a returned or undeliverable package will be handled in accordance with our Refund & Returns Policy.
8. Lost, Delayed, or Missing Shipments
If tracking indicates that a shipment is significantly delayed, has stopped moving, or may be lost, please contact Foxfire Peptides so that we can review the tracking information and, when appropriate, initiate an investigation with the shipping carrier.
If tracking shows a package as delivered but it has not been received, customers should first check the delivery location, household members, parcel lockers, mailrooms, and other reasonable delivery locations.
Carrier investigations and lost-shipment claims may be subject to carrier tracking information, investigation results, and applicable carrier policies.
Once the circumstances have been reviewed, Foxfire Peptides will determine an appropriate resolution in accordance with our Refund & Returns Policy.
9. Damaged Shipments
Damage to a shipment should be reported to Foxfire Peptides within 72 hours of carrier-confirmed delivery.
When reporting damage, please retain the product and original packaging and provide:
- Your order number
- A description of the damage
- Clear photographs of the product and packaging when applicable
- Any additional information reasonably necessary to review the claim
Damaged-shipment claims and available resolutions will be handled in accordance with our Refund & Returns Policy.
10. Packaging & Product Handling
Foxfire Peptides takes reasonable measures to package products securely for shipment.
Upon delivery, customers should inspect their order and follow any storage or handling information provided with the product or packaging.
Any visible shipping damage or other order discrepancy should be reported in accordance with this Policy and our Refund & Returns Policy.
11. Geographic Availability
Foxfire Peptides ships only to locations that we currently service and where shipment of the applicable products is permitted.
Available shipping destinations will be determined during checkout.
We reserve the right to decline or cancel an order when we are unable to ship to the requested destination or where shipment is restricted or prohibited.
12. Shipping Support & Inquiries
For questions regarding an existing shipment, tracking information, or delivery issue, contact:
Foxfire Peptides
Website: FoxfirePeptides.com
Email: info@foxfirepeptides.com
You may also contact us through the Contact page on the Site.
Please include your order number and a description of the issue when contacting us regarding an existing shipment.